Position Summary:
The Cabinetry Showroom Sales Consultant delivers an exceptional, personalized retail experience aligned with the Stoffer Home brand. Serving as the primary point of contact for clients, this role drives sales across cabinetry, vanities, hardware, furnishings, and home styling while providing expert product recommendations and ongoing client support. The ideal candidate combines a strong background in customer-facing sales with outstanding relationship-building skills, high emotional intelligence, and strong organizational abilities.
Essential Responsibilities:
- Greet and assist visitors, creating a warm, welcoming, and personalized shopping experience that reflects the Stoffer Home brand and Jean Stoffer Design aesthetic.
- Build relationships with clients by understanding project needs, asking thoughtful questions, and offering expert recommendations across cabinetry, furnishings, finishes, and home styling.
- Drive sales performance by proactively identifying client needs, upselling complementary products, and guiding clients through confident purchasing decisions.
- Serve as the primary point of contact for in-person, phone, and email inquiries, providing professional ongoing support before and after the sale.
- Promote the brand through deep product knowledge, storytelling, and an unwavering commitment to outstanding customer service.
- Maintain comprehensive daily records of all cabinet inquiries, tracking client interest levels, vanity sales, and FSP (Full Service Project) leads.
- Document and hand off qualified cabinetry leads to the SHC sales team on a daily basis.
- Expertly prepare orders for drop-ship products by gathering all required product and shipping details for the procurement team.
- Maintain a pristine, organized, and fully stocked showroom environment according to Jean Stoffer Design standards.
- Execute visual merchandising plans, product display setups, and floor layout updates as directed by the Creative Director.
- Unbox, price, label, and merchandise new inventory prior to placement on the sales floor.
- Support seasonal floor set changes, new product launches, and promotional displays, proactively identifying opportunities to enhance the retail presentation.
- Demonstrates high professional maturity, strong emotional intelligence, and confident communication when representing the Stoffer Home brand and advising clients.
- Serve as the frontline advisor across key design offerings, primarily Cabinetry and SHC Design (qualifying and handing off leads to the SHC/JSD design teams), as well as Vanities, Hardware, Lighting, Rugs, and Furniture.
Schedule
- Monday – Friday: 9:30 AM – 5:00 PM
- Saturday: By appointment
- Sunday: Closed
Supervision Received:
Follows established work procedures. Receives periodic checks for performance. Refers unique questions/conditions to immediate supervisor.
Supervisory Responsibilities:
No supervisory responsibilities.
Education & Experience:
- High school diploma or equivalent required.
- Minimum of one (1) year of experience in retail sales, customer service, hospitality, or a related customer-facing role.
- Experience in luxury retail, home furnishings, interior design, or lifestyle brands is a plus.
Other Knowledge, Skills & Abilities:
- Exceptional customer service and relationship-building skills with a passion for creating memorable shopping experiences.
- Strong verbal communication and interpersonal skills with the ability to confidently engage customers and recommend products.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced retail environment while maintaining a positive attitude.
- Strong problem-solving skills and the ability to exercise sound judgment.
- Ability to learn product knowledge quickly and confidently communicate product features and benefits.
- Basic proficiency with point-of-sale systems and retail technology.
- Demonstrated flexibility and willingness to support multiple areas of the business as needed.
Core Competencies:
- Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
- Relationship Building: Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
- Sales: Use of appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
- Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
- Team Player: Ability to be an active participant of a team and move the team toward the completion of goals.
- Reliability: Ability to be dependable , trustworthy , and committed to doing the best job possible.
How To Apply:
Please fill out Cabinetry Showroom Sales Consultant application linked below.
If you have any questions during the application process, please reach out to amy@stofferhome.com with the subject line "Cabinetry Showroom Sales Consultant"