Refund policy

Last updated July 17, 2026

We know you’ll love our curated collection of decor and home goods, and we also understand if you need to make a return. Please inspect your products and contact our customer service team right away if you notice damage. If you are not completely satisfied with your purchase for any reason, please contact our team. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

For Most / All Products:

In order to return an item, please go to our Return Center.
Enter your order number and email to complete your return request.
Once your request is approved, you will receive an email detailing where to send your return using the carrier of your choice.

Please note, you will be responsible for all return shipping charges unless the item is damaged, defective, or incorrect. We strongly recommend that you use a trackable method to mail your return. Returns will be credited back using the original payment method, unless store credit is requested. Please allow 5-7 business days for your refund to post to your account.

For Lighting:

Email contact@stofferhome.com with your order number and the product you would like to return.
Once your request is approved, you will receive an email detailing where to send your return using the carrier of your choice.

Please note that all returned lighting must be returned within 30 days, in brand new condition, in the original packaging with all original parts, pieces, and packing materials. You are responsible for carrying out the return process and for all fees associated with it. Customers are required to pay a 25% restocking fee for all returned lighting.

Your lighting / light fixture will be ineligible for return if:

It is customized or made to order
It has been installed or modified before returning
It does not arrive in the original packaging in its original condition with all components and packing materials

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned unless damaged, defective, or incorrect:

Furniture
Mirrors
Artwork
Rugs
Hardware
Samples / Swatches
Rods
Wallpaper
Laundry Racks

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE

Exchanges - In order to exchange, items must be returned and then reordered.
Damaged Items - Per the agreement with our vendor, we will repair or replace any damaged or defective item before a refund is offered. We encourage you to review our Shipping Policy and Return Policy before placing your order.
Sale Items - Sale and clearance items (excluding lighting) are final sale and are ineligible for return.
Artwork and Mirrors that are damaged, defective, or incorrect must be reported, with a photo, within 10 business days of receiving by contacting our customer service team. Jean Stoffer x Loloi pillows that are damaged must be reported within 7 days of receiving by contacting our customer service team.

CANCELLATION POLICY

Home Decor	Items ordered from Stoffer Home may only be canceled until the time the order leaves our warehouse, generally 24 hours.
Furniture	Furniture orders can be canceled only until the item’s production begins.
Mirrors	Mirror orders can be canceled until the order has shipped from the warehouse.
Lighting	Lighting orders can be canceled until the order has shipped from the warehouse.
Artwork	Artwork orders can be canceled only until the item’s production begins.
Rugs and Jean Stoffer x Loloi	Rug orders can be canceled until the order has shipped from the warehouse.
Hardware	Hardware orders can be canceled only until the item’s production begins.
Sample Swatches (including fabrics, rugs, cabinetry, wallpaper)	Sample swatch orders can be canceled until the order has shipped from the warehouse.
Curtain Rods	Curtain rod orders can be canceled only until the item’s production begins.
Wallpaper	Wallpaper orders can be canceled only until the item’s production begins.