All returns must be within 30 days of the delivery date.
Any furniture purchased on our website is custom ordered and therefore non-returnable. If the furniture item is signed for and accepted, it is not able to be returned. If a furniture item arrives to your home damaged, do not sign for it and notify us right away.
Vanities and Cabinetry Samples
All vanities are built to order. Please note that Stoffer Home Cabinetry does not accept vanity cancellations after 72 hours of the order being placed. If you have any questions please reach out to contact@StofferHomeCabinetry.
Lighting is non-returnable.
If your light is damaged, email firstname.lastname@example.org immediately and leave the light in its original packaging. If for any other reason you need to return your light, it must be within 30 days of the date you received the fixture(s), and you will be required to pay a 25% restocking fee, The fixture(s) can only be returned if in brand new condition, uninstalled, and in its original packaging exactly how it came. Customer is responsible for return shipping.
Artwork is non-returnable unless damaged. We must be notified of damage within 30 days of your art being delivered.
Antique Rugs are non-returnable. Other rugs can be returned within 30 days of delivery. Unless the rug is damaged upon its arrival, the customer is responsible for return shipping and there is a 25% restocking fee. Rugs must be unused and in its original packaging. This includes all original packaging material and original factory information and paperwork. Do not write or put any markings on the outside of the packaging.
Rug samples are not returnable unless otherwise specified by one of our team members.
All hardware is non-returnable unless defected. We highly recommend ordering one piece of hardware as a sample before placing an order for your entire space. If a return is necessary, your order must be returned within 30 days of delivery. Unless defective, the customer is responsible for return shipping, and there is a 25% restocking fee.
All curtain rods are custom-made and therefore are non-returnable and non-refundable. Please reach out to us if you would like to see a sample of the finishes.
For all other products, returns must be initiated within 14 days of the customer receiving the item. Items must be in brand new condition with the tag or pricing sticker attached. It is up to the discretion of Stoffer Home to determine if the item is acceptable for refund. If the item is not accepted for return, it will be shipped back to the customer at the customer's expense. If the item is not damaged, the customer is responsible for return shipping. Once the item is returned to our store, your refund will be processed.
How to Initiate a Return
In order to return, you must go to https://stofferhome.myreturnscenter.com/, enter your order number and email and then complete your return.
Any returns will be credited back to the payment method originally used for the purchase, unless store credit is requested. You will be refunded the cost of the merchandise being returned. This does not include the cost of shipping.